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TERMS AND CONDITIONS FOR THE ELECTRONIC PROVISION OF SERVICES WITHIN JAGO E-LEARNING PLATFORM AND PURCHASES ON JAGO PLATFORM
The Regulations were last updated on 8th October, 2018.
§ 1 General information
JAGO Ośrodek Nauczania Języków Obcych Sp. z o.o.
ul. Bohaterów Westerplatte 11
65-034 Zielona Góra
National Court Register No. (Pol.: KRS): 0000313717
share capital: 50 000.00 PLN
§ 2 Definitions
Terms used in these Rules and Regulations mean:
a) Administrator - JAGO Ośrodek Nauczania Języków Obcych Sp. z o.o. with its registered office in Zielona Góra (65-034) at ul. Bohaterów Westerplatte 11, the owner of the Platform,
b) Blueberries- points accumulated in My Wallet available on the User's Account, which the User exchanges for access to selected Educational Materials,
c) Consumer - a User who is a natural person who acquires access to the Educational Materials on the Platform for the purposes not directly related to their business or professional activity,
d) Account - an individual account established by the User on the Platform, enabling the use of services provided by the Administrator, including access to the Educational Materials,
e) Educational materials -chargedservice provided via the Platform by the Administrator in the form of an e-learning course of a foreign language consisting of any language tasks or language courses as selected by the User,
f) My Wallet - a Platform function that allows to make payments for access to the Educational Materials and manage Blueberries collected on the User's Account,
g) Blueberries package - the fee for access to the Educational Materials on the Platform, the current price of Blueberries Packages and information about promotions are available in the Price List.
h) Rules and Regulations - the contents of this document regulating the rules on which the Administrator provides services electronically on the Platform,
i) Service - the portal for learning foreign languages using the e-learning method, on which the Administrator provides Education Materials, available at https://elearning.jagoenglishonline.com,
j) User - a natural person who created an Account on the Platform, thereby accepting the provisions of the Rules and Regulations, both the Consumer and the entrepreneur,
k) Active User - the User who after having opened an Account has purchased access to Educational Materials and has at least one Blueberries in their Account.
§ 3 Technical requirements
§ 4 User's account
§ 5 Services provided
6. It is the User who decides whether they will use the language courses prepared by the Administrator as part of the purchased access to the Educational Materials, or whether they will independently compile a course from among the tasks available on the Platform.
7. Educational Materials are made available to Users within the Platform under direct access (online). The User may solve the ordered language tasks once. In the event of purchasing a language course, the User has the option of using the materials contained in the theoretical part of the unit and solving unit exercise tasks many times, until they start doing the test. The test completing a language unit of the given course can only be solved once.
8. The Administrator reserves the right to make some Paid Educational Materials available on the Platform for free, for the purposes of demonstration and promotion. Such Educational Materials will be clearly marked by the Administrator.
9. The Administrator offers Educational Materials on the Platform prepared by qualified teaching staff and native speakers to facilitate independent language learning. The Administrator does not guarantee, however, that using the Platform shall guarantee mastering a foreign language at a particular level - it depends on the personal predispositions of each User, their commitment, regularity and intensity of learning.
§ 7 Protection of personal data
§ 8 Rights and obligations of the User and the Administrator
§ 9 Conclusion of agreements
§ 10 Payment for the provision of Educational Materials
§ 11 Payments
§ 12 Withdrawal from/termination of the agreement
§ 13 Complaints
§ 14 Out-of-court ways to consider complaints and the rules of access to these procedures
§ 15 Copyrights
§ 16 Final provisions
The terms Service, User, Administrator, Account, Blueberries Package and Blueberries used in this document have the same meaning as indicated in the Regulations for the provision of services.
1. Administrator of personal data
The administrator of the User's personal data is JAGO Foreign Language Teaching Center Ltd., ul. Bohaterów Westerplatte 11, 65-034 Zielona Góra, NIP number: 9730940499, KRS number: 0000313717, share capital 50.000,00 zł. The administrator is also the owner of the platform jagoenglishonline.com.
The administrator has not appointed a Data Protection Officer. In all matters related to the protection of personal data, and in order to exercise the rights due to its processing, you can contact the Administrator in writing at ul. Bohaterów Westerplatte 11, 65-034 Zielona Góra or by email at the address .
2. The scope of personal data processed
Personal data collected during the creation and editing of a User's Account
When setting up the Platform User's account, it is required to provide basic information data: first name, last name, e-mail address, login and password to User's account - providing this data is voluntary, but necessary to register the Account and use the Services available on the Platform.
The User may additionally provide other personal data: date of birth, sex, country, town, profile photo, occupation, type of user, learning goal and mother tongue - providing these data is completely voluntary and does not affect the possibility of registering and using the Account.
Personal data collected during the User's activity on the Platform
During the activity on the Platform, data on payments made (Blueberries purchase), number of purchased and used Blueberries, completed language tasks, courses and tests as well as their results and Users added to the group of friends are collected.
If the User is an entrepreneur wishing to receive a VAT invoice for the services purchased, it is required to provide the NIP, REGON number, registered address and bank account number - providing these data is voluntary, but necessary to issue a VAT invoice.
Personal data collected while using the contact form and chat
In the case of contacting the Administrator via the contact form, telephone, e-mail, chat, etc. the user provides their personal data to him, e.g. their name, surname, e-mail address, telephone number, etc. These data are used for contact purposes - preparing an answer to the question.
Personal data collected from third parties
In the event of logging into the Account via external entities, i.e. through a Facebook or Google+ profile, the Administrator acquires User's data in the form of ID number, name, surname and email address.
As part of the Platform's command system, the Administrator may receive an email address provided by the User in order to send an invitation to use the Platform.
3. Purpose and legal basis for the processing of personal data
The Administrator processes personal data based on:
a) art. 6 par. 1 let. b RODO - in order to conclude or perform the agreement concluded with the User (such as setting up and servicing the Account, making transactions and payments, providing services, including additional services provided with the User's consent, such as the TOP 10 ranking and communication with User's friends, contacting the User for purposes related to the provision of services, including via email address and contact form, purchasing Blueberries);
b) art. 6 par. 1 let. c RODO - in order to fulfil legal obligations vested on the Administrator (such as the obligation to consider complaints, issue and archive invoices and accounting documents, fulfil tax obligations or ensure the safety of services provided);
c) art. 6 par. 1 lit. f RODO - for purposes resulting from the legitimate interests of the Administrator (such interests include, among others, compilation, statistics and analyses, pursuing claims under the agreement, determining the User's liability violating the rules of using the Platform, direct marketing, general contact form support, archiving );
d) art. 6, par. 1, letter a RODO - on the basis of a voluntary consent in order to:
- transfer marketing information of the Administrator to the e-mail address provided (including the newsletter),
- transfer marketing information of the Administrator to the telephone number provided,
- forward marketing information of the Administrator's business partners to the email address provided,
- organize loyalty programs, competitions and promotional campaigns.
4. Recipients of personal data
The Administrator may transfer Users' personal data to entities providing services on his part, among others IT, marketing, accounting, postal, payment and debt collection services. The processing of data by such entities is carried out on the basis of an agreement concluded with the Administrator and in accordance with its instructions.
The transfer of personal data to third parties for marketing or commercial purposes may take place only with the consent of the User.
The purchase of Blueberries packages by Users takes place through an external payment agent - Dotpay S.A. This company is responsible for collecting and processing User's personal data within the scope covered by the payment - in accordance with the rules of that company, accepted by the User in the event of a transaction.
The administrator does not transfer personal data outside the European Economic Area and to international organizations. In the future, the administrator may decide to transfer data outside the European Economic Area only to the extent permitted by law and using appropriate measures to guarantee data protection.
5. Providing personal data to other Users
The services provided by the Administrator are carried out using the User's Account on the Platform, containing his personal data: name, surname, date of birth, mother tongue, experience points and possibly their profile picture.
By inviting other Users to be friends on the site / by accepting their invitations to a group of friends, the User expresses their consent to disclosing to the other users of the Platform their name, surname and possibly the profile picture. Other personal data will not be shared and visible to third parties.
By agreeing to participate in the TOP10 ranking, the User agrees to provide other Users with their name, surname, experience points and possibly the profile picture.
6. The period of personal data processing
The Administrator processes personal data for the duration of the agreement concluded with the User. After the termination of the agreement, the Administrator processes personal data until the obligation to store data resulting from the law and the limitation of any claims are extinguished.
In the case of processing personal data on the basis of consent, they will be processed until it is withdrawn.
7. Rights due to the processing of personal data
In connection with the processing of personal data, the User has the right to access their data, to request their rectification, removal or limitation of processing, as well as to transfer data.
In particular, the User may freely access, modify, update or completely delete their personal data shown in the User's Account at any time, the deletion of data which is mandatory to open an Account will lead to deleting the Account and ceasing to use the Platform.
If personal data are processed on the basis of consent, the User has the right to withdraw it at any time. The withdrawal of consent does not affect the legality of the processing, which was made on the basis of consent before its withdrawal.
If personal data are processed on the basis of the Administrator's legitimate interest, the User has the right to object to their processing due to their special situation.
Users' personal data is not profiled.
In order to implement the above rights, please contact the Administrator.
In the event that the personal data is processed in violation of data protection regulations, the User has the right to submit a complaint to the supervisory body - the President of the Office of Personal Data Protection.
8. Security of personal data
The administrator ensures the use of security measures - both physical and hardware as well as relevant software, including encryption secured by a security certificate - aimed at protecting the Users' personal data provided against their misuse, disclosure or change. The Administrator does not provide Users' personal data without their consent to unauthorized persons. Entities processing personal data on behalf of the Administrator are obliged to process data in compliance with the above security standards.
During the payment process, personal data is processed on servers of authorized entities handling this service, which apply appropriate security required by law and guidelines issued by payment card issuers.
II. POLICY FOR USING COOKIES
1. What are cookies?
2. How do cookies work?
Cookies are created for the purpose of enabling the Platform to function properly - including logging in to the Account on the Platform (the file expires after one year if no logout has occurred) and verification of the pop-up message from the Administrator displayed by the User (file expires after one day).
Using these files will not cause any configuration changes in the User's end device and the software used by them.
3. What other personal data does the Administrator collect?
The administrator, like most other websites, stores HTTP queries directed to the server (the so-called logs). They include the public IP address of the entity entering a specific page, the exact date of entry and information about the version of the operating system and the web browser. The logs prevent does not enable associating information with specific persons.
The logs are collected only for diagnostic purposes and are related to the security of the Platform. They are removed automatically after 12 months.
The Administrator does not use other technical solutions, constituting a form of interference in the User's equipment/software - including those in the form of plug-ins/additions to the Internet browser.
III. FINAL PROVISIONS